All orders placed with DataQDirect are subject to the following return policy. 

• 30 Day Dead on Arrival (DOA) warranty on all products for full refund or exchange
• Within 30 days - All orders are subject to 15% restocking fee
• Outside of 30 days - All orders Not returnable
• Returned product(s) must be in the original packaging with all original manufacturer's documents and parts included, or the returned product(s) may be refused.
• ***All sales on batteries are final.***  DataQDirect will not accept battery returns regardless of the condition of the manufacturer packaging.

Customer Responsibility

• Know the technical specifications of what you are buying
• Understand how the part is used in the application for which the part is purchased

RMA Process

• Customer must complete the REQUEST RMA FORM  
• Customer must describe reason for return in detail. It may be necessary to provide photos.
• RMA process team may follow up for clarification during investigation process

RMA Freight Charges

• The customer pays for shipping when returning product.
• DataQDirect pays for shipping when the RMA is valid.
• Customers are responsible for filing claims with freight carriers for damage occurred during shipping.
• Invalid or denied returns for product that does not meet the conditions specified in the return authorization will be sent back to the customer at the customer's expense.

RMA Number Expiration

• RMA numbers are valid for 30 days from the date of issuance (unless otherwise stated at time of issue).

Return Validation

• DataQDirect engages the customer and the RMA administrator to resolve RMA related problems.
• The customer has the responsibility to engage the manufacturer for technical and application issues that may prompt an RMA (e.g. "Part doesn't work in my application.")
• DataQDirect refunds customer returns based on the condition of the manufacturer packaging. A 15% restocking fee will be applied to all opened boxes that no longer remain factory-sealed.